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===Description=== | ===Description=== | ||
| − | A useful description should contain everything that you were doing prior to the crash. It should not just say "it crashed". | + | A useful description '''should contain everything that you were doing prior to the crash'''. It should not just say "it crashed". |
Examples: Did you click on a button, did you open a particular website or file which caused problems? These little details, which may look useless to you, may be useful for the developers, so just write them down. | Examples: Did you click on a button, did you open a particular website or file which caused problems? These little details, which may look useless to you, may be useful for the developers, so just write them down. | ||
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==== KDE Platform and Application's version ==== | ==== KDE Platform and Application's version ==== | ||
| − | * The '''KDE version''' is an important detail that is often missing in bug reports. | + | * The '''KDE Platform version''' is an important detail that is often missing in bug reports. |
| − | If you do not know what KDE version are you using, you can get it by selecting the "About KDE" option in the Help menu of every KDE application, or by running the command <tt>kde4-config --version</tt> in Konsole. You will get an output like this: | + | If you do not know what KDE Platform version are you using, you can get it by selecting the "About KDE" option in the Help menu of every KDE application, or by running the command <tt>kde4-config --version</tt> in Konsole. You will get an output like this: |
| − | Qt: 4. | + | Qt: 4.6.0 |
| − | KDE: 4. | + | KDE Development Platform: 4.4.0 |
kde4-config: 1.0 | kde4-config: 1.0 | ||
Contents |
This document describes how to create useful bug reports for crashes of KDE applications.
A good crash report consists of two parts: a description of how to reproduce the crash and a backtrace of the crash. With any of those elements missing, it is very hard (if not impossible) for developers to tackle the problem.
A useful description should contain everything that you were doing prior to the crash. It should not just say "it crashed".
Examples: Did you click on a button, did you open a particular website or file which caused problems? These little details, which may look useless to you, may be useful for the developers, so just write them down.
If you do not know what KDE Platform version are you using, you can get it by selecting the "About KDE" option in the Help menu of every KDE application, or by running the command kde4-config --version in Konsole. You will get an output like this:
Qt: 4.6.0 KDE Development Platform: 4.4.0 kde4-config: 1.0
| Note |
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| The crash reporting assistant integrated in KDE 4.3 and later automatically includes the KDE version in your report. |
A more insightful article on how to write good bug descriptions is available at this link, please read that before reporting bugs.
For several applications it can be useful to have specific details inside the bug reports:
Backtraces are essential. They may look meaningless to you, but they might actually contain a wealth of useful information. A backtrace basically describes what was happening inside the application when it crashed, in a way that developers may track down where the mess started.
| Note |
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| If you are providing a backtrace in a report which does not belong to you, consider that the report could be unrelated to your crash, even when the symptoms are the same. In such cases, just attach the backtrace as a file, so the bug triagers can check it and say if it is the same crash or not |
Even though pasting backtraces directly is preferred over adding an attachment, please do not paste other things like logs (valgrind, strace or terminal output) or example data (mails, HTML files and so on). Use attachments for these items.
KDE TechBase 