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Every entrepreneur knows the importance of company reputation. But exactly how much do your customers really like you?
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== Arangement of the main categories ==
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There is a bit of redundancy with development, and complete skippage of the most common ways to install KDE with distribution package managers... that is also technical... Would you consider reordering these:
 +
* Discover
 +
** Setting up
 +
** Developing
 +
** System Administration
 +
* Interact
 +
** Join
 +
** ISV
 +
* Develop
 +
** KDE Proects
  
This month I attended a user conference and was lucky enough to hear Jeanne Bliss speak. Bliss is an expert in building customer loyalty. She started her career at Land's End, a company known for customer service. She's also held senior customer-service positions at blue-chip companies such as Microsoft, Allstate and Coldwell Banker. Bliss has written two books on creating a true customer orientation:  Chief Customer Officer and, most recently,  I Love You More Than My Dog.
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to  
  
Bliss's insights were thought-provoking and right on target for entrepreneurs trying to determine how to differentiate and hold on to customers amid changing market conditions. She also provides good ideas for entrepreneurs' perennial issues regarding professional services companies: how to maintain service levels as you grow and lose primary contact with customers.
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* Discover
 +
** Aquire/Install
 +
** Set Up
 +
** Using KDE
 +
** System Administration
 +
* Interact
 +
** Join
 +
** ISV
 +
* Develop
 +
** Prerequisites
 +
** Build Enviornment
 +
** Projects
 +
--[[User:AaronPeterson|AaronPeterson]] 07:23, 6 July 2010 (UTC)
  
Bliss believes that the best marketing strategy a company can pursue is to become a beloved company--one that has extreme customer loyalty in good times and bad. She spent two years researching companies for her book, which is packed with examples of how everyone from Zappos.com to TD Bank maintains high customer loyalty.
 
  
Bliss spoke with me recently to provide specific expertise to  WomenEntrepreneur.com readers. Here's a summary of her key points:
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==Sys Admin Area==
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I've created the start of a basic Sys Admin area, which is essentially taken from the existing [http://www.kde.org/areas/sysadmin/ KDE sysadmin] pages. Everyone seems to agree that the current location is a poor choice. I spent some time today doing up a mind map of the information there and broke out the new [[KDE System Administration|sys admin]] page on this wiki along those lines.
  
Beloved companies have prosperity--both financially and of the human spirit.[http://www.shox-footwear.com Nike Air Max TN Plus]
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However, before I get too far along the trail, I'd like to confirm with others that this is a desired development. I'm also interested in feedback on the entries I made on the new [[KDE System Administration|sys admin]] page. --[[User:Aseigo|Aseigo]] 00:44, 30 January 2007 (CET)
In Bliss' research, companies with excellent customer service were immune to recent market swings. They stayed true to their core values, and customers kept faith with their brand. They also create a magnetic energy where customers find a way to come back even when economic times are tough. Focusing on customer loyalty pays off big.
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Small businesses are about memory creation.
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:I do like it, but granted, I'm only the sysadmin of my own installations :) --[[User:Dhaumann|Dhaumann]] 09:10, 30 January 2007 (CET)
Be purposeful about creating "wow" moments for customers that leave an indelible imprint in their minds. You have an opportunity to shape impressions. Identify your top three to five customers and develop processes to delight them. For example, if you are a dry cleaner, how do you want to greet people when they come in?
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Perfect the art of saying "I'm sorry."
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::I indeed like it. We should put all the pages into a SysAdmin category or something similar.
Bliss calls the way that companies apologize their "humanity litmus test." Every company makes mistakes. Apologizing is about repairing the emotional connection. Good apologies are proactive, humble, accountable, honest and include an olive branch to repair the situation. (She discussed a company that sent apple pies labeled "Humble Pie," for instance.) When beloved companies make a mistake, you know they will make it right.  
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::Btw, I even think we should tag all articles with KDE3 and/or KDE4. For example all tutorials which right now are implicit for KDE4 should still be tagged as such. Then, they also consequently appear in "Allpages > KDE4". --[[User:Dhaumann|Dhaumann]] 01:50, 3 February 2007 (CET)
  
Rid your company of any process that puts customers on the defensive.
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==License==
If your customers have to gear up for a fight to get help, question an invoice or return an item, you're chipping away at customer loyalty. Some of this starts with the people who are interfacing with customers. How do they feel about the customer? Bliss suggests employees should be hired, first and foremost, based on shared values. Ask yourself, "Is this someone I want in the story of my business?"
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I suggest we move to [http://creativecommons.org/licenses/by-sa/2.5/ cc-by-sa] right from the beginning. Please see the [http://people.debian.org/~srivasta/Position_Statement.xhtml Draft Debian Position Statement About The GNU Free Documentation License(GFDL)]. [[User:Logixoul|Logixoul]] 14:10, 8 September 2006 (CEST)
  
As the leader, be a role model as a customer advocate.[http://www.shox-footwear.com TN Baskets Enfants]
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:Or dual license, keep GFDL and use CC. (There was some discussion about this on Wikipedia iirc) [[User:CuCullin|CuCullin]] 19:31, 9 January 2007 (CET)
As the CEO, you set the tone for everyone else. If you demonstrate a high level of appreciation and trust in your customers, your staff will follow. Don't bad-mouth customers or avoid them. Be accessible and respectful both in front of customers and behind their backs. Get together with customers regularly and learn what they want in their own words. Do a company audit to make sure you are consistently creating customer loyalty top to bottom. And be personally consistent in what you say and do around the customer experience.
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If you're interested in building a customer-focused company, check out I Love You More Than My Dog. The book is filled with examples and creative ideas any entrepreneur can try--many of which aren't expensive or complex. Bliss also talks about how savvy companies are using social media to strengthen customer relationships, a game changer on many counts.
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:Dual license seems sanest to me as well. I'd also suggest just cc-sa. I'm not sure what we would expect/hope to win with attribution requirements? Especially since the authorship will be large... --[[User:Aseigo|Aseigo]] 00:44, 30 January 2007 (CET)
  
Beloved companies are all around us. Who doesn't like to shop at Zappos.com or Trader Joe's, fly SouthWest, rent movies from Netflix, or stop by the Container Store? We can all identify with how good it feels to be a customer of a beloved company.
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::Maybe we should display the license(s) in the footer, something like "... | Legal | <here comes the license>" --[[User:Dhaumann|Dhaumann]] 01:50, 3 February 2007 (CET)
  
Now's your chance to build one.
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== Oxygen theme ==
  
== TN Baskets Enfants ==
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I really like the Oxygen theme on this wiki, but might we reconsider the fixed width bit?  It makes some of the pages (e.g. recent changes) not work as well, wrapping lines and making them difficult to read. --[[User:Axiom|Axiom]] 20:50, 14 January 2007 (CET)
  
Wisconsin’s fastest rising star, Republican U.S. Senate candidate Ernest J. Pagels, Jr., became Internet-famous this afternoon after the discovery of his brilliant political ad on YouTube. Now, with the help of Wonkette operatives, more has been found about this great American. He previously ran for Congress in 2004, for one. And also he has done a whole lot of suing people.
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: We have had this discussion over and over again but at the same time we got very positive feedback (e.g. on the kde-www mailing list). Changing the layout is very unlikely. I agree that due to our use of subpages the urls get long and a bit unreadable, but that's hardly a reason to change the layout of all *kde.org pages. --[[User:Dhaumann|Dhaumann]] 23:49, 14 January 2007 (CET)
In 2004, Pagels ran in a primary against longtime Wisconsin Republican Congressman Jim Sensenbrenner. And somehow he lost! But also somehow he raised $14,200! And it looks like none of that was contributed by himself. That’s way more fundraising muscle [http://www.tn-chaussures.eu Air Max 90 Ltd Chaussure]than Alvin Greene has shown.
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Over the years, Pagels has sued a lot of people. Polly Landscaping was forced to pay him $159.64 in 1994. He sued those rotten Vargases, the people whose kids allegedly vandalized his car, in 2002 because they owed him money. They were forced to pay him $1,635.96. And in 2004 he successfully sued the Waukesha County Sheriff Department for $1,015.73, perhaps for something that happened on one of the occasions in which Pagels has gotten in trouble with the law.
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More often his suits have failed. Defendants include a McDonald’s, a physician and his office, a fundamentalist Christian radio network, and Faith2Action, which bills itself as “the nation’s largest network of pro-family groups.”
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Oh, he also was cited for disorderly conduct after witnesses saw him at Waukesha County Technical College urinating on someone’s tire. He sued the technical college for violating his civil rights, but that was also a failed suit.[http://www.shox-footwear.com Air Max 90 Ltd Chaussure]
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And in 1997 it appears he was found guilty of resisting arrest and bail jumping, though that may or may not have been his father. Other charges have been brought against Jr. by his state, county, and village.
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Once we can get Ernest J. Pagels, Jr. for a WONKETTE EXCLUSIVE INTERVIEW, it looks like we’ll have a lot to discuss.
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:: You can configure which skin is used in your preferences. A "Full width Oxygen" skin would be nice. --[[User:Argonel|Argonel]] 04:44, 18 January 2007 (CET)
  
Read more at Wonkette: http://wonkette.com/416555/ernest-j-pagels-jr-once-urinated-on-a-homosexual-pornographic-car-tire-and-sued-mcdonalds#more-416555#ixzz0t9XvnNTM
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== Something wrong with the CAPTCHAs ==
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Every time I make an edit, it says I am trying to add a url, even when I am not. Perhaps I will get better a simple math, but they are slightly annoying. --[[User:Axiom|Axiom]] 19:51, 21 January 2007 (CET)
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 +
:Ping danimo about this issue. I had the same problem even after I registered. He had to nudge my account properly to make it work. --[[User:Aseigo|Aseigo]] 00:44, 30 January 2007 (CET)
 +
 
 +
== Link at the top of the page ==
 +
 
 +
In the Oxygen style, the link "KDE TechBase" at the top points to the main page. Maybe the KDE logo left to it should also be a link. -- [[Special:Contributions/129.143.4.66|129.143.4.66]] 09:27, 22 February 2008 (CET)
 +
 
 +
== Nedit will not display on KDE 4.1 ==
 +
 
 +
The following error message is displayed:
 +
:nedit: the current locale is utf8 (en_US.UTF-8)
 +
:nedit: changed locale to non-utf8 (en_US)
 +
X Error of failed request:  BadName (named color or font does not exist)
 +
  Major opcode of failed request:  45 (X_OpenFont)
 +
  Serial number of failed request:  26
 +
  Current serial number in output stream:  27
 +
 
 +
== Link To UserBase ==
 +
 
 +
I'd suggest a link to userbase.kde.org as we're hearing from users who accidentally stumble onto techbase by mistake and get very confused.  I'd suggest a wording like "KDE TechBase is a resource for Developers, for User documentation please see UserBase" positioned in a prominent above the first Develop logo.
 +
 
 +
== KDE4.4.1(FC12) Service Discovery always uses .local as domain? ==
 +
 
 +
Hi Techbase,
 +
 
 +
Dumb question here, I can't get anything that relies on service discovery to work. This is because the domain is always somemachine.local and not the correct domain.
 +
 
 +
The computer is setup correctly and can forward and reverse look itself up. The DHCP server seems OK too.
 +
 
 +
Is there somewhere in KDE44 that I need to set the localdomain to change it from .local?
 +
 
 +
Service Discovery is working and has correctly identified the computers and the services in dolphin but adds .local to their names. Likewise the remote desktop stuff finds all the computers, but it also adds .local to the names. This makes me think that the Service Discovery always uses .local no matter what one does.
 +
 
 +
Thanks
 +
Phill.

Latest revision as of 22:06, 1 August 2010

Contents

[edit] Arangement of the main categories

There is a bit of redundancy with development, and complete skippage of the most common ways to install KDE with distribution package managers... that is also technical... Would you consider reordering these:

  • Discover
    • Setting up
    • Developing
    • System Administration
  • Interact
    • Join
    • ISV
  • Develop
    • KDE Proects

to

  • Discover
    • Aquire/Install
    • Set Up
    • Using KDE
    • System Administration
  • Interact
    • Join
    • ISV
  • Develop
    • Prerequisites
    • Build Enviornment
    • Projects

--AaronPeterson 07:23, 6 July 2010 (UTC)


[edit] Sys Admin Area

I've created the start of a basic Sys Admin area, which is essentially taken from the existing KDE sysadmin pages. Everyone seems to agree that the current location is a poor choice. I spent some time today doing up a mind map of the information there and broke out the new sys admin page on this wiki along those lines.

However, before I get too far along the trail, I'd like to confirm with others that this is a desired development. I'm also interested in feedback on the entries I made on the new sys admin page. --Aseigo 00:44, 30 January 2007 (CET)

I do like it, but granted, I'm only the sysadmin of my own installations :) --Dhaumann 09:10, 30 January 2007 (CET)
I indeed like it. We should put all the pages into a SysAdmin category or something similar.
Btw, I even think we should tag all articles with KDE3 and/or KDE4. For example all tutorials which right now are implicit for KDE4 should still be tagged as such. Then, they also consequently appear in "Allpages > KDE4". --Dhaumann 01:50, 3 February 2007 (CET)

[edit] License

I suggest we move to cc-by-sa right from the beginning. Please see the Draft Debian Position Statement About The GNU Free Documentation License(GFDL). Logixoul 14:10, 8 September 2006 (CEST)

Or dual license, keep GFDL and use CC. (There was some discussion about this on Wikipedia iirc) CuCullin 19:31, 9 January 2007 (CET)
Dual license seems sanest to me as well. I'd also suggest just cc-sa. I'm not sure what we would expect/hope to win with attribution requirements? Especially since the authorship will be large... --Aseigo 00:44, 30 January 2007 (CET)
Maybe we should display the license(s) in the footer, something like "... | Legal | <here comes the license>" --Dhaumann 01:50, 3 February 2007 (CET)

[edit] Oxygen theme

I really like the Oxygen theme on this wiki, but might we reconsider the fixed width bit? It makes some of the pages (e.g. recent changes) not work as well, wrapping lines and making them difficult to read. --Axiom 20:50, 14 January 2007 (CET)

We have had this discussion over and over again but at the same time we got very positive feedback (e.g. on the kde-www mailing list). Changing the layout is very unlikely. I agree that due to our use of subpages the urls get long and a bit unreadable, but that's hardly a reason to change the layout of all *kde.org pages. --Dhaumann 23:49, 14 January 2007 (CET)
You can configure which skin is used in your preferences. A "Full width Oxygen" skin would be nice. --Argonel 04:44, 18 January 2007 (CET)

[edit] Something wrong with the CAPTCHAs

Every time I make an edit, it says I am trying to add a url, even when I am not. Perhaps I will get better a simple math, but they are slightly annoying. --Axiom 19:51, 21 January 2007 (CET)

Ping danimo about this issue. I had the same problem even after I registered. He had to nudge my account properly to make it work. --Aseigo 00:44, 30 January 2007 (CET)

[edit] Link at the top of the page

In the Oxygen style, the link "KDE TechBase" at the top points to the main page. Maybe the KDE logo left to it should also be a link. -- 129.143.4.66 09:27, 22 February 2008 (CET)

[edit] Nedit will not display on KDE 4.1

The following error message is displayed:

nedit: the current locale is utf8 (en_US.UTF-8)
nedit: changed locale to non-utf8 (en_US)

X Error of failed request: BadName (named color or font does not exist)

 Major opcode of failed request:  45 (X_OpenFont)
 Serial number of failed request:  26
 Current serial number in output stream:  27

[edit] Link To UserBase

I'd suggest a link to userbase.kde.org as we're hearing from users who accidentally stumble onto techbase by mistake and get very confused. I'd suggest a wording like "KDE TechBase is a resource for Developers, for User documentation please see UserBase" positioned in a prominent above the first Develop logo.

[edit] KDE4.4.1(FC12) Service Discovery always uses .local as domain?

Hi Techbase,

Dumb question here, I can't get anything that relies on service discovery to work. This is because the domain is always somemachine.local and not the correct domain.

The computer is setup correctly and can forward and reverse look itself up. The DHCP server seems OK too.

Is there somewhere in KDE44 that I need to set the localdomain to change it from .local?

Service Discovery is working and has correctly identified the computers and the services in dolphin but adds .local to their names. Likewise the remote desktop stuff finds all the computers, but it also adds .local to the names. This makes me think that the Service Discovery always uses .local no matter what one does.

Thanks Phill.


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