Difference between revisions of "Projects/Usability/HIG/HelpSystem"

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(Created page with "__NOTOC__ == Purpose == The help system should be used as a secondary mechanism to support users’ complete and better understanding of tasks — the primary mechanism shoul...")
 
 
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== Purpose ==
 
== Purpose ==
The help system should be used as a secondary mechanism to support users’ complete and better understanding of tasks — the primary mechanism should be the user interface itself. Users consult the help system only if they can't accomplish a task with the UI.
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The ''help system'' should be used as a secondary mechanism to support users’ complete and better understanding of tasks — the primary mechanism should be the user interface itself. Users consult the help system only if they can't accomplish a task with the UI.
  
 
== Examples ==
 
== Examples ==

Latest revision as of 15:32, 9 July 2013


[edit] Purpose

The help system should be used as a secondary mechanism to support users’ complete and better understanding of tasks — the primary mechanism should be the user interface itself. Users consult the help system only if they can't accomplish a task with the UI.

[edit] Examples

[edit] Guidelines

Try to make Help unnecessary in the first place:

  • Make common tasks easy to discover and perform.
  • Provide clear main instructions as well as concise control labels that are goal- and task-oriented.
  • Provide supplemental instructions and explanations where needed.
  • Avoid problems by using controls constrained to valid choices, providing suitable default values, handling all input formats, and preventing errors.
  • Write error messages that provide a clear solution or action for the user to take.
  • Usually, the help system is activated by F1 respectively Ctrl+F1 for context sensitive information and via menu.

[edit] Implementation


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